Refund Policy

1. Overview

This policy covers refund terms for Netlabs Limited (Company ID: 79316092), located at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, HONG KONG, providing the Reviewz service. We are committed to customer satisfaction and process all payments through Stripe.

2. Free Trial Period

New users receive a free trial to evaluate the service. During this period:

• No charges unless continuing to a paid subscription
• Cancellation available anytime without fees
• Automatic charging occurs if the trial period expires without cancellation
• Notification provided before the trial ends

3. 14-Day Money-Back Guarantee

First-time paid subscribers receive a 14-day money-back guarantee when:

• Customer is a first-time paying user (excludes renewals/upgrades)
• Refund is requested within 14 days of initial payment
• Customer has not violated Terms of Service
• No fraudulent or abusive behavior occurred

A full subscription fee refund applies when all conditions are met.

4. Subscription Cancellation

4.1 How to Cancel

Cancellation is available through your account settings or by contacting our support team.

4.2 Access After Cancellation

You will retain access to the Service until the end of your current billing period. No refund will be provided for the remaining days.

4.3 No Automatic Renewal

Your subscription terminates without future charges after cancellation.

4.4 Reactivation

Reactivation is possible anytime through your account login.

5. Refund Eligibility

Eligible for Refund

• First-time subscription within 14 days of payment
• Technical issues preventing service access (unresolvable)
• Duplicate charges or billing errors
• Service not delivered as described (documented evidence required)
• Unauthorized charges (subject to verification)

Not Eligible for Refund

• Subscription renewals (beyond 14-day period)
• Partial refunds for unused billing period time
• Cancellations after 14-day guarantee period
• Change of mind after 14-day period
• Failure to cancel before renewal date
• Terms of Service violations
• Plan upgrades or downgrades
• Add-on services or features

6. How to Request a Refund

To request a refund:

1. Contact our support team at refunds@reviewz.so
2. Include your account email address and subscription details
3. Provide a brief explanation for the refund request
4. Include relevant documentation for technical issues or billing errors

Our team reviews requests and responds within 3-5 business days.

7. Refund Processing

7.1 Processing Time

Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method.

7.2 Refund Method

Refunds are issued to the original payment method only; different payment methods or accounts cannot receive refunds.

7.3 Payment Processor Fees

Please note that payment processing fees charged by Stripe are non-refundable. The refund amount may be slightly less than the original charge due to these fees.

7.4 Currency Conversion

Refund amounts may vary slightly for original payments in non-USD currencies due to exchange rate fluctuations.

8. Chargebacks and Disputes

8.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us to resolve the issue.

8.2 Chargeback Consequences

Initiating chargebacks without contacting us may result in:

• Immediate account suspension or termination
• Loss of service access and associated data
• Inability to create new accounts in the future
• Legal action to recover fraudulent chargeback costs

8.3 Dispute Resolution

We work with customers and our payment processor for fair, efficient dispute resolution.

9. Plan Changes

9.1 Upgrades

If you upgrade your subscription plan, you will be charged the prorated difference for the remainder of your current billing period.

9.2 Downgrades

Downgrade changes take effect at the next billing period start; no refunds or credits are provided.

10. Service Interruptions

During extended service interruptions or outages caused by us:

• We work to restore service quickly
• Customers may be eligible for prorated credit or refund for the affected period
• Eligibility is determined case-by-case
• Scheduled maintenance and brief interruptions do not qualify for refunds

11. Annual Subscriptions

For annual subscription plans:

• The 14-day money-back guarantee applies to the full annual payment
• No refunds are provided after the 14-day period for remaining subscription time
• Cancellation is permitted anytime with access retained until the period end
• No prorated refunds are available for annual subscriptions after the 14-day period

12. Exceptions and Special Circumstances

We reserve the right to make case-by-case exceptions for extraordinary circumstances at our sole discretion without creating future obligations.

13. Changes to This Refund Policy

We may modify this policy at any time. Changes become effective immediately upon posting with an updated "Last Updated" date. Continued service use constitutes acceptance of the updated policy.

14. Contact Information

Netlabs Limited
Company ID: 79316092
UNIT B, 11/F YAM TZE COMM BLDG
23 THOMSON RD, WAN CHAI
HONG KONG
Email: refunds@reviewz.so
Support: support@reviewz.so